Please reach us at customercare@wi-fibre.ca if you cannot find an answer to your question.
Our internet plans range in speed from 50 Mbps up to 250 Mbps. The average speed of our plans varies depending on your location and the specific plan you choose.
Yes, as an option, we can offer a Public Static IPv4 address on your internet service for $4.95/month. Contact us for more information.
Our customer support team is available Monday to Friday 9am to 9pm and Sat & Sun 10am to 5pm to assist you with any questions or concerns you may have. You can contact us via phone at 587-793-0760 ext. 2 for tech support or email at techsupport@wi-fibre.ca
No, we do not offer a no contract option. You can sign up for a 6 month or 2 yr. term plan.
Yes, we do offer a seasonal lite service for $9.95 a month. This is a very basic internet service that is functional for remote thermostat monitoring, remote security camera viewing and other basic internet functions required while you are away from home.
We install a fixed wireless radio to the outside of your building, usually on the roof with a satellite arm or tripod. From the radio we run a cable which enters your home and must be plugged into power via our POE/modem box. Then we connect our wireless router (included with our service) to the POE/modem box. You can then connect your wireless devices (laptops, phones, and tablets) to the wireless router or hard-wired devices to the back of the wireless router.
You can access Wi-fibre's customer care portal to see your monthly invoices, make a payment or change your credit card number.
Go to https://customercare.wi-fibre.ca/
Wi-Fibre Inc.
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